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Privacy Policy

At Nutrifarm, your privacy matters. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit this website, place a Cash on Delivery (COD) order, or otherwise communicate with us. By using this website or placing an order, you acknowledge that you have read and understood how your information is handled as described below. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. If you do not agree with any part of it, please do not use this website or place an order with us.

1. Personal information we collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include information that is anonymous or de-identified. Depending on how you interact with us, we may collect or process the following categories of personal information:

  • Contact details: your full name, mobile phone number, email address (if provided), and complete delivery address including province, city or municipality, barangay, street, landmark, and zip code.
  • Order information: the products and quantities you view, add to cart, order, cancel, return, or exchange, together with the Order ID and submission timestamp.
  • Communications with us: the information you include when you message us on Facebook, Messenger, SMS, phone call, or email, including screenshots and photos you send to support your request.
  • Device and usage information: basic information about your device, browser, IP address, approximate location, and how you interact with pages on this site. This is collected automatically through your browser when you visit.

We do not store passwords, credit card numbers, debit card numbers, or any online payment credentials because all orders on this website are Cash on Delivery. You pay the courier in cash when your order arrives.

2. Where your personal information comes from

  • Directly from you, when you place an order, contact customer support, or otherwise provide us with your information.
  • Automatically through the website, from your device and browser when you visit and use this site, and through the use of cookies and similar technologies as described below.
  • From service providers, including our courier partner, which may confirm delivery status and exceptions back to us.

3. How we use your personal information

We use your personal information for the following purposes:

  • Providing and fulfilling the service. To process your order, confirm details with you via Messenger, SMS, or phone call, coordinate with our courier partner, deliver the parcel to the address you provided, and handle after-sales concerns such as replacements and refunds.
  • Communicating with you. To respond to your questions, send order updates, and maintain our customer relationship.
  • Security and fraud prevention. To detect, investigate, and prevent suspicious, fraudulent, or abusive activity, including repeated failed or refused COD deliveries, fake orders, and misuse of our promotions.
  • Legal and accounting reasons. To comply with applicable Philippine law, including tax and accounting regulations, and to respond to lawful requests from government authorities.
  • Improving the service. To understand which products and pages are useful, to improve the website, and to plan future promotions. This analysis is done in aggregate and does not identify individual customers.

4. How we disclose your personal information

We do not sell your personal information. In limited circumstances, we may share your information with:

  • Our courier or logistics partner (for example, J&T Express) so that your parcel can be delivered. They receive your name, mobile number, and delivery address, and will use that information to complete the delivery.
  • Service providers that help us run this website or support our operations, such as our hosting provider, Google (for Google Sheets, where order records are stored), and messaging platforms used for customer support.
  • Government or law enforcement when we are legally required to do so, for example under a valid court order, subpoena, or lawful request from a Philippine regulator.
  • Legal advisors or accountants bound by confidentiality, when needed to support our operations or defend our legal rights.
  • In connection with a business transaction such as a merger, reorganization, or sale of assets, subject to applicable law.

5. Cookies and similar technologies

We use a small number of browser technologies on this website:

  • Cart storage (localStorage). Your cart contents are saved on your own device so the cart is remembered if you refresh the page or come back later. This data stays on your device and is not sent to our server.
  • Basic analytics. We may use lightweight analytics to count page views and understand which products are popular. These analytics do not personally identify you.
  • Advertising pixels (future). If we later enable advertising pixels such as the Meta Pixel to measure ad performance, we will update this policy and the "Last updated" date below. You can control most cookies through your browser settings.

6. Third-party websites and links

Our website and marketing materials may link to third-party sites, for example our Facebook page, Messenger chat, or a courier's tracking page. We are not responsible for the content, accuracy, security, or privacy practices of those third-party sites. Before submitting personal information to any third-party site, you should review that site's own privacy policy and terms.

7. Children's data

This website and our products are intended for adults. Customers must be at least 18 years old (the age of majority in the Philippines) to place an order. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us using the details below and we will delete the information from our records.

8. Security of your information

We take reasonable steps to protect your personal information from loss, theft, unauthorized access, alteration, and disclosure. Order records are stored in a secure Google Sheets workspace owned by Nutrifarm and accessible only to authorized team members. Messenger and email accounts used for customer support are protected with strong passwords and, where supported, two-factor authentication.

No system is perfectly secure, and no transmission over the internet can be guaranteed to be fully secure while in transit. We encourage you to avoid sending highly sensitive information through unsecured channels, and to contact us immediately if you believe your account or information has been compromised.

9. How long we keep your information

We keep order records (name, phone, address, products, totals, delivery status) for up to two (2) years from the date of delivery, so that we can support after-sales requests, reorders, accounting, and audits. After this period, personal identifiers such as name, phone number, and address are deleted or anonymized, except where a longer retention period is required by law (for example, tax records).

10. Your rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws, you have the following rights with respect to your personal information:

  • Right to be informed about the collection and processing of your personal information.
  • Right to access the personal information we hold about you.
  • Right to correct any inaccurate or outdated personal information.
  • Right to erasure or blocking of your personal information, subject to legal exceptions such as records we must keep for tax or legal purposes.
  • Right to data portability, where applicable, to receive a copy of your personal information in a commonly used format.
  • Right to object to further processing of your personal information, particularly for direct marketing.
  • Right to lodge a complaint with the National Privacy Commission (NPC).

To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before acting on a request, to make sure we are giving information to the right person.

11. Managing your communications

If we ever send you promotional messages, you may opt out at any time by replying STOP to the message or by telling us in chat. Non-promotional messages about your active order, such as delivery updates and confirmation requests, will still be sent so we can complete your order.

12. Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so that we can review and respond to your concern. You also have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new features, or changes in applicable law. When we make a material change, we will update the "Last updated" date below and, where appropriate, announce it on our official Facebook page. Your continued use of this website after the update takes effect means you accept the revised policy.

14. Contact

For privacy questions, requests, or complaints, you can reach us through any of the following:

Last updated: April 19, 2026.